Coronavirus (COVID-19) Update

Update: August 10th, 2021

We’re all tired of being home, and while we’re starting to see the light at the end of the tunnel, lockdown restrictions are still tight in many parts of the country. 

For the most current information please consult: 

Our communities have been through a lot over the last year, and all of us are looking forward to resuming our normal habits and routines. 

That being said, although infections have dropped, the Delta variant as well as others could cause a resurgence. Scientific evidence shows people with only one vaccine dose are less protected against this highly infectious variant, which has become the dominant strain in recent weeks and will only continue to mutate.

If you start to experience symptoms or have questions or concerns about your health, call your local public health unit, primary care provider, or Telehealth Ontario at 1-866-797-0000 


Update: April 17th, 2021

The Ontario government is extending its newest stay-at-home order to a total of six weeks and tightening restrictions on individuals and businesses in response to record COVID-19 case counts.Non-essential construction projects throughout Ontario will be forced to close April 17 at 12:01 a.m. as part of the latest order under the province’s emergency act.

All residential construction, including the construction of affordable housing has been deemed essential. Additionally, the province has deemed services related to residential construction as essential. Both new and ongoing renovations, as well as adjacent services, such as painting, are allowed, according to a ministry of labour spokesperson. (Amended Ontario Reg. 82/20 – April 17 2021)


Update: January 12th, 2021

Effective Thursday, January 14, 2021at 12:01 a.m., the government is issuing a stay-at-home order requiring everyone to remain at home with exceptions for permitted  purposes or activities, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for work where the work cannot be done remotely. This order and other new and existing public health restrictions are aimed at limiting people’s mobility and reducing the number of daily contacts with those outside an immediate household. At this time, the provincial government is allowing for essential construction and emergency construction projects to continue. 

The Government has stated that the following construction work is considered essential:

Residential construction projects where:

  • a footing permit has been granted for a single family, semi-detached and townhomes;
  • the project is a condominium, mixed use or other residential building; or
  • the project involves renovations to residential properties and construction work was started before January 12, 2021


Update: December 21st, 2020

As COVID-19 cases continue to rise at an alarming rate, the Ontario government, in consultation with the Chief Medical Officer of Health and other health experts, is imposing a Provincewide Shutdown. Additional restrictions will be put into place and reinforce that Ontarians should stay at home as much as possible to minimize transmission of the virus and prevent hospitals from becoming overwhelmed.

The Provincewide Shutdown will go into effect as of Saturday, December 26, 2020, at 12:01 a.m. and will be evaluated to determine if it is safe to lift any restrictions or if they need to be extended throughout the 14 and 28 day periods in Northern Ontario and Southern Ontario respectively. Homeservice Club will remain open during this time for both standard and emergency services, though our office remains closed to the public.

Escalating case counts have led to increasing hospitalization rates and capacity challenges in many large urban hospitals. Hospitalizations have increased by 74% over the past four weeks (leading up to Dec. 21) and the number of COVID19 patients in ICU is above the 150-person threshold. In response to these extraordinary circumstances, the Provincewide Shutdown will put in place time-limited public health and workplace safety measures to help stop the trend of high COVID-19 transmission in communities, preserve health system capacity, safeguard vulnerable populations and those who care for them, and save lives.

Measures include, but are not limited to:

– Restricting indoor organized public events and social gatherings, except with members of the same household (the people you live with). Individuals who live alone may consider having exclusive close contact with one other household.
– Prohibiting in-person shopping in most retail settings – curbside pickup and delivery can continue. Discount and big box retailers selling groceries will be limited to 25 per cent capacity for in-store shopping. Supermarkets, grocery stores and similar stores that primarily sell food, as well as pharmacies, will continue to operate at 50 per cent capacity for in-store shopping.
– Restricting indoor access to shopping malls – patrons may only go to a designated indoor pickup area (by appointment only), essential retail stores that are permitted to be open (e.g. pharmacy, grocery store), or, subject to physical distancing and face covering requirements, to the food court for takeout purchases. Shopping malls may also establish outdoor designated pickup areas.
– Prohibiting indoor and outdoor dining. Restaurants, bars and other food or drink establishments will be permitted to operate by take out, drive-through, and delivery only.


Update: November 3rd, 2020

Today, in consultation with the Chief Medical Officer of Health and other health experts, the Ontario government has introduced the Keeping Ontario Safe and Open Framework. This framework takes a gradual approach that includes introducing preventative measures earlier to help avoid broader closures and allow for additional public health and workplace safety measures to be introduced or removed incrementally. Each level of the new framework outlines the types of public health and workplace safety measures for businesses and organizations. These include targeted measures for specific sectors, institutions and other settings.

“This framework is critical to ensuring that public health measures are able to help slow the spread of the virus, while also supporting mental health and other social determinants of health,” said Dr. Williams. “The framework operates like a dimmer switch, enabling measures and restrictions to be increased and give individuals and families the information they need to adjust their activities and interactions based on local epidemiological data.”

More about the new framework can be found here.

Homeservice Club is continuing to monitor the COVID-19 situation. It remains critically important for everyone to continue following public health advice, including everyday actions to prevent the spread of COVID-19, such as practising physical distancing with those outside your household; wearing a face covering when physical distancing is a challenge or where it is mandatory to do so; washing your hands frequently and thoroughly; and following gathering limits and rules.


Update: October 5th, 2020

With Ontario’s recent alarming growth in the number of COVID-19 cases, our government is taking further action to help stop the spread of the virus and avoid future lockdowns. These are difficult, but necessary decisions that are being made to keep people safe, especially our seniors and vulnerable citizens. Everyone must follow the public health guidelines if we are going to stop the spread and contain the second wave.

It remains critically important for everyone to continue following public health advice, including everyday actions to prevent the spread of COVID-19, such as practising physical distancing with those outside your household; wearing a face covering when physical distancing is a challenge or where it is mandatory to do so; washing your hands frequently and thoroughly; and following gathering limits and rules.


Update: July 28th, 2020

Update from the Province:

The health and well-being of the people of Ontario will continue to guide every step of the government’s response to COVID-19. The success of Stage 3 will be critical for Ontario’s long‑term economic recovery. As more businesses and activities reopen, the Chief Medical Officer of Health and public health officials will continue to closely monitor the evolving situation to advise when more regions can enter Stage 3, if public health restrictions can be further eased, or if they need to be tightened or reapplied.

With almost all businesses and public spaces reopening in Stage 3, Ontario has put enhanced case and contact management in place to quickly test, trace and isolate cases of COVID-19 to prepare for any future outbreaks, surges or waves. Just as important, people must continue to follow public health advice and workplace safety guidelines to keep each other safe. This is about treating each other with respect and taking personal responsibility, so that we can successfully beat COVID-19 and get on the path to a strong recovery.

The COVID-19 pandemic has affected everyone. As more of the province safely and gradually reopens, people are encouraged to support small businesses in their communities, shop local and look for products that are Ontario made. We are all in this together, and together we will emerge stronger than ever before.


Update: June 17th, 2020

As Ontario enters Stage 2 and more people return to work, the services that they rely on need to be made available. Ontario’s approach to Stage 2 includes a plan for the services that support our economy and our workers.

While working remotely should continue as much as possible, the government will also provide additional guidance on how to safely use public transit. To assist provincial and local transit agencies in protecting transit staff and riders in this new environment, the government recommends the following measures:

  • physical distancing of at least two metres by admitting fewer passengers and using physical markers between seats
  • use of face coverings, particularly when physical distancing is not feasible
  • making alcohol-based hand sanitizer available upon entering and exiting the vehicle
  • implementing engineering controls like plexiglass windows between drivers and passengers
  • enhanced cleaning, particularly of high-touch surfaces


Update: May 15th, 2020

Premier Ford has just announced the first phase of Ontario’s reopening plan. The plan includes all construction projects to resume as of Tuesday, May 19th. This includes both indoor and outdoor household services, such as house cleaning and maintenance.

Physical distancing and public health measures will still be required for these businesses to reopen. In addition, Health Minister Christine Elliott asks the public to wear masks or face coverings while in any circumstance where physical distancing is not possible.

As the province begins to slowly reopen, it is crucial we all still do our part to prevent a resurgence of the virus.


Update: May 7th, 2020

The Ontario government has announced that certain businesses and workplaces will reopen as long as they comply with strict public health measures to operate safely. The businesses allowed to begin operating again include seasonal businesses and some essential construction projects. We have interpreted this update to mean that services such as landscaping and lawn care will able to take place starting May 4th, 2020. While certain businesses are now permitted to work under strict guidelines, it is still critical that homeowners continue to stay home as much as possible. If you must go out for essential reasons, continue to practice social distancing and proper hygiene habits. It this through these simple steps that we can continue to stop the spread of COVID-19.


Update: April 24th, 2020

Homeservice Club contractors are still available for essential home maintenance & repair.

As the situation with COVID-19 continues to evolve day-to-day, our top priority during these challenging times continues to be health and safety of homeowners and contractors, as well as the wider community.

Homeservice Club will continue to be available for essential jobs

While limiting interaction with others is paramount, things come up around the house that require attention. If your washing machine breaks, your sink gets clogged, or anything else that meets the criteria below, our contractors will continue to be available.

Essential jobs are defined as maintenance, repair and services strictly necessary to manage and maintain the safety, security, sanitation and essential operation of commercial and residential properties and buildings.


At Homeservice Club, the safety and well-being of both our Members and our independent contractors is our top priority. Rest assured that we are actively monitoring the Coronavirus (COVID-19) situation and are taking precautionary measures to aid in keeping our communities safe. As an essential service to our customers, we are committed to implementing best practices to help prevent the spread of disease so that we can be there when you need us.

Email and phone systems will remain secure and operational even while staff have been encouraged to work from home. We have been in contact with all contractors to ensure all safety measures are being taken during visits to your home.

At this time, all emergency services continue to be available. Contractors are still offering free estimates (this may even be possible over the phone in some instances.

This policy will continue to be monitored on a daily basis and may change based on Public Health Agency of Canada updates and our own internal guidelines.

To help with prevention, Homeservice Club has been in contact with all contractors to ensure all safety measures are being taken during their visits to your home. These precautionary measures include:

  • Providing our contractors with the latest information on COVID-19 from the Public Health Agency of Canada (PHAC) and following all guidance
  • Asking our members if they have been diagnosed with COVID-19 prior to entering their homes
  • Contractors will be keeping recommended safe social distance and will not be shaking hands with customers, as suggested by the Public Health Agency of Canada
  • Any contractor who has flu like symptoms will be asked to contact the Public Health Agency and follow the COVID-19 testing protocol, including self-isolation where required
  • Emergency Services are still available – please don’t hesitate to call!

The Public Health Agency of Canada (PHAC) recommends that we all take the following everyday precautionary measures to help prevent the spread of germs and viruses:

  • Wash your hands thoroughly and often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with at least 60% alcohol
  • Avoid touching your face, eyes, nose and mouth
  • Avoid close contact with people who are sick
  • Stay home when you are sick
  • Clean and disinfect frequently touched objects and surfaces
  • Cover your mouth and nose with your arm when coughing and sneezing
  • Avoid all non-essential travel

We encourage all members to read the following information on how to pay for jobs via e-Transfer.

Credit card and cheque payments will still be accepted.

We thank you for your support and understanding. For almost 60 years, homeowners have been placing their trust in us, we take that very seriously.