How It Works?
Homeservice Club's trademark is its service to homeowners. From "1,001 Double guaranteed" home repairs to 24-hour emergency service, Homeservice Club staff are in touch with members every step of the way, from placing the order to ensuring that contractors show up on time to final inspection.
Please click on a question to see how Homeservice Club works.
What type of Home Services does the Club offer?
Homeservice Club can do just
about any job you can think of around your house - big or small. Over the
years we have done everything from change lightbulbs to getting a bat out of a member's bathroom! The only jobs we DON'T do are
swimming pool construction and maintenance and snow removal. For anything
else, one call to Homeservice Club is all it takes to get the job done!
Here are some of the services we offer:
Additions
Air Conditioning
Appliance Repairs
Bathrooms
Brickwork
Cabinetry
Carpet Cleaning |
Decks
Electrical
Fireplaces
Flooring
Garage Doors
Heating
Kitchens |
Locksmith
Landscaping
Painting
Plumbing
Piano Tuning
Roofing
Security Systems |
Tiling
Upholstering
Valances
Wallpapering
Waterproofing
Windows |
How Do I Place An Order For A Home Repair?
Call 416-925-1111 (for Toronto) or 1-800-903-9990 (Toll-Free).
Describe to our service department the work you need done, and you will be connected to the appropriate service representative.
Homeservice Club service representatives will ask for details such as: Your membership #, what work needs to be done, and any preferences you might have.
You can request up to 3 free estimates
Homeservice Club service representatives will arrange for the contractors to contact you directly for an appointment to discuss the work, within 48 hours.
After meeting with you, the contractor will prepare a written estimate, outlining the details of the job, materials to be used, completion dates and cost estimates.
If you decide to accept the estimate, you will be asked to sign the work order with any changes initialed. The estimate will also include a payment schedule.
# Payments must be made by cheque only and be made payable ONLY to Homeservice Club at 1255 Yonge Street, Toronto, Ontario, and not to any Contractor. Cheques made payable to Homeservice should be given to the Contractor. If payment is made directly to a Contractor or to a subcontractor for any work pursuant to the Contract or for any additional work, this shall not be deemed payment to Homeservice Clubâ„¢ and will void all guarantees by Homeservice Club.
# The service representative will be in touch while the work is being done to make sure the contractor keeps appointments and that the work is progressing to your satisfaction.
Larger jobs will be inspected by Homeservice Club staff before the final sign-off. Any concerns will be addressed at this time.
At any time during the work, you can phone a Club service representative if you have any questions or concerns.
What kind of service can I expect?
When you call to place an order, you will hear from a contractor within 48 hours, often the same day. If a contractor cannot talk to you within this time frame, another contractor will be asked to take the order.
How does the 24 hour emergency service work?
Homeservice Club members receive 24-hour, 7-day a week, emergency plumbing, heating and electrical service at REGULAR RATES - no extra overtime or travel charges.
An emergency is classified as a necessary home repair that must be attended to as soon as possible to avoid secondary property damages and possible endangerment to the occupants of the property.
Homeservice Clubâ„¢ offers 24-hour, 7-day a week service for plumbing, electrical, locksmith, security and heating emergencies. Just call the Homeservice Club number and tell the attendant you have an emergency situation. Help will be dispatched immediately.
If an emergency happens outside of regular business hours (8:00 a.m. to 8:00 p.m.), your call will be automatically transferred to an emergency service representative. They will ask you for your membership number and dispatch an on-call emergency contractor to call you and arrange to meet with you at the earliest possible time. This contractor will discuss any additional charges which may be required according to the emergency type and it's severity.
Please remember, Homeservice Club contractors do not charge any overtime or travel fees.
What if the contractor does not show up?
If a contractor fails to keep a scheduled appointment, phone your service representative at The Club. They will contact the contractor to find out what the problem is and either schedule another appointment or dispatch a different contractor to your home.
How is payment handled?
Payments must be made by cheque only and be made payable ONLY to Homeservice Club at 1255 Yonge Street, Toronto, Ontario, and not to any Contractor. Cheques made payable to Homeservice should be given to the Contractor. If payment is made directly to a Contractor or to a subcontractor for any work pursuant to the Contract or for any additional work, this shall not be deemed payment to Homeservice Club and will void all guarantees by Homeservice Club.
Upon acceptance of a job, you will be notified of the payment schedule. Most jobs are payable upon completion. Larger jobs may require deposit payments, as set out in the work order.
Where do I go if i have a complaint/concern?
Your service representative will handle any concerns you may have. If these cannot be resolved, senior Homeservice Club staff will step in to review the problem. This may involve an on-site inspection of the job.
How do I sign up for various benefit programs?
Call Homeservice Club and ask to speak to the Services Department. They will send you the information about the program you are interested in, and any forms that need to be completed to register.
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