Homeservice Club's™ trademark is its service to homeowners. From "1,001 Double guaranteed" home repairs to 24-hour emergency service, Homeservice Club™ staff are in touch with members every step of the way, from placing the order to
ensuring that contractors show up on time to final inspection.

• Call 416-925-1111 (for Toronto) or 1-800-903-9990 (Toll-Free).
• Tell the attendant about the work you need done, and you will be connected to the appropriate service representative.
• Have your Homeservice Club™ membership number handy.
• The service representative will ask for details of the work to be done, and any preferences you might have. You can request up to 3 estimates, depending on the size of the job.
• The service representative will arrange for the contractors to contact you directly for an appointment to discuss the work, within 48 hours.
• After meeting with you, the contractor will prepare a written estimate, outlining the details of the job, materials to be used, completion dates and cost estimates.
• If you decide to accept the estimate, you will be asked to sign the work order with any changes initialed. The estimate will also include a payment schedule.
• Payments must be made by cheque only and be made payable ONLY to Homeservice Club™ at 1255 Yonge Street, Toronto, Ontario, and not to any Contractor. Cheques made payable to Homeservice should be given to the Contractor. If payment is made directly to a Contractor or to a subcontractor for any work pursuant to the Contract or for any additional work, this shall not be deemed payment to Homeservice Club™ and will void all guarantees by Homeservice Club™.
• The service representative will be in touch while the work is being done to make sure the contractor keeps appointments and that the work is progressing to your satisfaction.
• Larger jobs will be inspected by Homeservice Club™ staff before the final sign-off. Any concerns will be addressed at this time.
• At any time during the work, you can phone a Club service representative if you have any questions or concerns.

When you call to place an order, you will hear from a contractor within 48 hours, often the same day. If a contractor cannot talk to you within this time frame, another contractor will be asked to take the order.

Homeservice Club™ members receive 24-hour, 7-day a week, emergency plumbing, heating and electrical service at
REGULAR RATES - no extra overtime or travel charges.

• An emergency is classifed as a necessary home repair that must be attended to as soon as possible to avoid secondary property damages and possible endangerment to the occupants of the property.
• Homeservice Club™ offers 24-hour, 7-day a week service for plumbing, electrical, locksmith, security and heating emergencies. Just call the Homeservice Club™ number and tell the attendant you have an emergency situation. Help will be dispatched immediately.
• If an emergency happens outside of regular business hours (8:00 a.m. to 8:00 p.m.), your call will be automatically transferred to an emergency service representative. They will ask you for your membership number and dispatch an on-call emergency contractor to call you and arrange to meet with you at the earliest possible time. This contractor will discuss any additional charges which may be required according to the emergency type and it's severity.
  Please remember, Homeservice Club contractors do not charge any overtime or travel fees.

If a contractor fails to keep a scheduled appointment, phone your service representative at The Club. They will contact the contractor to find out what the problem is and either schedule another appointment or dispatch a different contractor to your home.

• Upon acceptance of a job, you will be notified of the payment schedule. Most jobs are payable upon completion. Larger jobs may require deposit payments, as set out in the work order.

Your service representative will handle any concerns you may have. If these cannot be resolved, senior Homeservice Club™ staff will step in to review the problem. This could involve an on-site inspection of the job.

Call Homeservice Club™ and ask to speak to the Benefits Department. They will send you the information about the program you are interested in, and any forms that need to be completed to register.